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Account management

Strategic Account Manager / Customer Success Manager (UK&I, BeNeLux, Nordics)

SOPHiA GENETICS logoSOPHiA GENETICSRemote from United KingdomFull-timeListed 1w ago
Apply on SOPHiA GENETICS (shows the role here)Before you apply: what we know about SOPHiA GENETICS

This posting does not state its pay. Account Management & Renewals roles that state pay post a typical $130k/yr (band $97.5k–$269k/yr); across the 5,481 open roles on Enterprise sales jobs, every seat together, it is $186k/yr. How posted pay is measured.

The posting

Do you bring a background in complex sales and a strong understanding of genomics, next-generation sequencing or oncology workflows? Have you grown existing laboratory accounts by identifying new applications, building stakeholder relationships and navigating procurement?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS team as an Account Manager and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

This is a field-based role, working within the role's territory. You will spend your time working from a home office or travelling across your territory for customer meetings, conferences and events. You will be based in the UK, and able to travel throughout the territory.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

Your primary mission is to build and maintain strong customer relationships across the UK, Nordics and Benelux, understanding each laboratory's needs and supporting their continued use of our technology. You'll partner with sales colleagues who win new customers, then take ownership of the relationship from contract signature through implementation and routine use, with a focus on customer retention and contract continuity. Your secondary objective is to drive commercial and revenue growth within those accounts, identifying opportunities for additional applications and broader adoption based on customer needs.

The value you add

  • Grow existing accounts by mapping laboratory workflows and stakeholders, visiting customers and turning unmet needs into adoption of additional applications.
  • Bring newly signed customers into routine use, overseeing their journey alongside implementation specialists who lead the technical implementation.
  • Retain customers and maintain contract continuity by anticipating procurement timelines and managing contract and tender renewals.
  • Deliver revenue growth through expansion and pricing negotiations, including annual price increases with procurement teams.
  • Build key opinion leader relationships and customer networks that support adoption of new panels and applications, coordinating with sales colleagues on opportunities across the region.

Requirements

We know that every background is different, but to be best set for success we see you bringing:

  • At least 5 years' experience in sales or customer account management, with a track record of proactively growing existing accounts rather than solely administering them.
  • A minimum of 3 years working knowledge of complex genomics, next-generation sequencing or oncology workflows. You'll need enough depth to explain our products, ask informed questions about a laboratory's needs and bring in the right internal specialists.
  • The ability to map complex accounts, develop relationships with multiple stakeholders and turn those insights into expansion opportunities.
  • Experience navigating laboratory or healthcare procurement and tender processes, including contract renewals and commercial negotiations.
  • A proactive approach to customer engagement, with the ability to prioritise activity according to its commercial impact.

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

For more information about our Benefits, Virtues, The Recruitment Process, our AI guide and stories from our team about what it's like to work at SOPHiA, view the full posting on our careers page.

Location: Field Based - UK

Contract: Permanent. Please note, we are not able to provide sponsorship in the UK.

Where you can sell from

Fully remote, for people based in United Kingdom.

Taken from SOPHiA GENETICS's own posting, last seen live on 4 Nov 2026.

Apply on SOPHiA GENETICS (shows the role here)

The application

Your details and CV, then 14 questions (6 written).

Have readyCVCover letter (optional)
  1. 1.
    Are you currently or previously employed by SOPHiA GENETICS?Pick any: 333681 · 333682 · optional
  2. 2.
    Did a SOPHiA colleague recommend you apply? Let us know who here!Short answer · optional
  3. 3.
    What are your salary expectations?Number
  4. 4.
    What are your total earning expectations? (Including Bonus, Commisions or Equity)Number · optional
  5. 5.
    What is your notice period/availability?Pick any (7 options)
  6. 6.
    Are you legally authorized to work in the United Kingdom, and able to travel freely across Europe?Yes or no
  7. 7.
    Do you have professional experience selling genomic, NGS or molecular diagnostic products or services?Yes or no
  8. 8.
    Do you have direct experience selling products, solutions or services into a molecular/clinical diagnostic, GLH, Hospital or Pathology/laboratory environment?Yes or no
  9. 9.
    Have you held an individual revenue target in a customer-facing sales role?Written answer
  10. 10.
    What has been your proudest or most impactful achievement during your career? (Suitable to this role)Written answer
  11. 11.
    We love curiosity - What's the last interesting thing you learnt?Written answer
  12. 12.
    Where do you find AI most useful in your daily work- or where do you consciously choose not to use it?Written answer
  13. 13.
    As we learn to encourage AI Literacy and explore how we embrace it, we are interested in how you may have used AI during your application process (for example, preparing your CV, Cover letter, responses) or research into the organisation. CWritten answer
  14. 14.
    Is there anything further you want to share, or for us to consider, as part of your application for this role?Written answer

From SOPHiA GENETICS's apply page, checked 4 Nov 2026.

About SOPHiA GENETICS

Sells SOPHiA DDM, a cloud platform that analyses sequencing data for cancer and rare and inherited disorders, to hospital and clinical genomics laboratories, and runs assays, biomarker discovery and companion diagnostic work for drug makers.

Pay schedule: Field roles worked from a home office inside the territory (the London one a permanent contract); its postings describe no commission plan, bonus or equity, and the London seat offers no UK visa sponsorship.

SOPHiA GENETICS's sales postings, in full Live feed of SOPHiA GENETICS openings The SOPHiA GENETICS company page

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