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Customer success

Strategic Customer Success Manager- Operators, AT&T

Hiya logoHiya$138,115–$198,605/yrDallas, TexasFull-timeListed 2w ago
Apply on Hiya (shows the role here)Before you apply: what we know about Hiya

Taken at the midpoint of its range, $168,360/yr, this role pays more than the middle Customer Success opening on the board today ($143k/yr); the usual band for that kind of seat is $113k–$252k/yr.

The posting

About Hiya

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

About the Role

We’re hiring a Strategic Customer Success Manager to own and grow one of Hiya’s most strategic Operator partners. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within the account. You’ll operate across executive engagement, technical delivery, and commercial expansion - bringing structure to ambiguity and momentum to complex environments.

What You'll Do

  • 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
  • Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
  • Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
  • Proven ability to drive commercial outcomes - not just relationships
  • Solid program management skills; comfortable leading complex, cross-functional initiatives
  • Confidence operating in technical environments (APIs, integrations, pilots/POCs)
  • Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
  • Strong stakeholder management, including executive-level engagement
  • Highly proactive, data-driven, and comfortable operating in ambiguity
  • Prior experience working with this Operator is highly desirable

What We Are Looking For

  • 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
  • Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
  • Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
  • Proven ability to drive commercial outcomes - not just relationships
  • Solid program management skills; comfortable leading complex, cross-functional initiatives
  • Confidence operating in technical environments (APIs, integrations, pilots/POCs)
  • Support incident response, troubleshoot issues, and uphold high service levels, ensuring a responsive, dependable experience for every partner touchpoint.
  • Strong stakeholder management, including executive-level engagement
  • Highly proactive, data-driven, and comfortable operating in ambiguity
  • Prior experience working with this Operator is highly desirable

You’ll Likely Stand Out If You Have

  • Experience in telecommunications or highly regulated enterprise environments
  • Must live in Dallas area and be able to commute to Plano to work onsite with the client
  • Background in voice technology, network security, or AI-driven products

How We Work

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values

  • Serve, our customers and partners by holding a high bar for trust and quality
  • Own, share in success and open up to failures
  • Lead, listen, show up with a point of view but commit entirely once a decision has been made
  • Improve, even if it means changing course or contradicting ourselves
  • Do, rather than observe

Compensation & Ownership

Equity Compensation: ownership aligned with your impact and the company's growth

We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point - because we're building this with people who own the outcome.

Come Work With Us!

We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.

We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Taken from Hiya's own posting, last seen live on 2 Nov 2026.

Apply on Hiya (shows the role here)

The application

Your details and CV, then 7 questions.

Have readyCVCover letter (optional)LinkedIn (optional)Website (optional)
  1. 1.
    Are you legally eligible to work in the US?Yes or no
  2. 2.
    Now, or at any time in the future, will you require sponsorship?Yes or no · optional
  3. 3.
    If you will, do you currently hold Optional Practical Training (OPT)?Yes or no · optional
  4. 4.
    If you will, will you be eligible for a 24-month extension of your OPT based on holding a qualifying STEM degree from a U.S. institution?Yes or no · optional
  5. 5.
    Are you currently located in the Dallas area? If not, are you willing to relocate?Yes or no
  6. 6.
    This role is a hybrid role with 3 days in our Dallas office. Are you willing to work from our office in person 3 days a week?Yes or no
  7. 7.
    Do you confirm all of the information provided is truthful and accurate?Yes or no

From Hiya's apply page, checked 2 Nov 2026.

About Hiya

Network spam, fraud and AI voice protection sold to mobile operators, branded caller ID (Hiya Connect) sold to businesses that phone their customers, and a consumer call-screening app.

Pay schedule: Salary with commission on quota roles and bonus or commission on senior account roles, stock options for every hire, a 401(k) with a 3% match in the US and a 4% pension contribution in London; the Brazil and Japan leads are on an OTE with an annual bonus.

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