Transportation & Logistics - Brokerage Account Manager [810]

This is an onsite position - not a remote opportunity.

Great account management goes beyond answering emails and providing quotes. It means understanding your customers, anticipating their needs, and becoming the person they trust to help keep their business moving.

TCI Transportation is looking for a proactive, relationship-driven Brokerage Account Manager to manage assigned customer accounts, solve shipping challenges, and turn dependable service into lasting business growth. You’ll take ownership of customer relationships, identify opportunities to expand transportation services, and maximize revenue and profitability across your accounts.

🎯 What You’ll Be Doing

🤝 Own Your Customer Relationships Serve as the primary point of contact for assigned accounts. Understand customer expectations, communicate consistently, and take ownership when issues need resolution.

📈 Grow Your Accounts Expand existing relationships by increasing contractual freight volume, identifying strategic spot opportunities, and recommending solutions that meet customer shipping needs.

💬 Deliver Proactive Service Provide updates before customers have to ask, anticipate challenges, and recommend improvements or more cost-effective shipping options.

💰 Coordinate Pricing & Win Opportunities Work with Pricing, brokers, and leadership to deliver competitive quotes. Own the timely submission of customer proposals and bids, including requests for proposals and quotations.

📦 Keep Shipments & Billing Accurate Build shipments, complete manual and electronic order entry, and ensure shipment rates are accurate for billing.

💻 Keep Account Information Organized Maintain accurate customer contacts and activity in the CRM. Create and update account-specific tracking and scheduling procedures so teammates have the information they need.

📋 Protect Account Continuity Partner with Credit and Accounting to address payment delays, resolve account issues, and help prevent avoidable interruptions to customer freight.

Responsiveness is a key part of this role. You’ll be expected to

• Respond to customer emails within 30 minutes.
• Provide quotes through customer transportation management systems within 30 minutes.
• Follow up on quotes after 30 minutes when the customer hasn’t responded.
• Maintain weekly contact with assigned customers and speak with customers by phone at least five times per week .

We’re looking for someone who picks up the phone, follows through, and keeps customers informed - not someone who waits for problems to escalate.

You also bring

• Strong written and verbal communication, interpersonal skills, and basic math skills.
• Confident decision-making and the ability to stay composed under pressure.
• Strong organization, time management, and attention to detail.
• A self-driven work ethic and willingness to take ownership.
• Sound business ethics and respect for confidential information.
• A collaborative approach and the flexibility to learn.

Preferred: Inside sales or account management experience within transportation, along with proficiency in McLeod, Excel, Microsoft Word, and Outlook. A college degree is a plus - not a requirement.

🚀 Ready to Own the Relationship?

Bring your freight brokerage experience, customer focus, and drive for account growth to TCI.

Family-Owned. Customer-Focused. Built on Accountability.

TCI Transportation is a family-owned transportation company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Our teams help support the transportation needs of businesses through coordinated operations and a nationwide commercial fleet.

Our core values - Dedication, Positiveness, Innovation, Ethics, and Accountability - shape how we serve customers and work together. We go the extra mile, approach challenges with a solutions-focused mindset, develop adaptable solutions, and follow through on our commitments.

At TCI, being responsive, invested, and respectful is part of the expectation. We’re looking for people who take pride in their work, support their teammates, and understand that strong customer relationships are earned through consistent action.

Bring your initiative, your expertise, and your commitment to service - and help keep TCI’s customers moving forward.

#INDAAHP