Account Manager
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The posting
About The Role
As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.
What You'll Do
- Build and maintain strong relationships with customer champions and key stakeholders
- Serve as the primary point of contact for all client concerns, needs, and strategic discussions
- Drive contract renewals and identify expansion opportunities through upselling and cross-selling
- Develop comprehensive understanding of client business goals and map our solutions to their needs
- Collaborate with internal teams to ensure seamless delivery and client satisfaction
- Maintain accurate client records and track contract updates, renewals, and account health
- Generate regular progress reports for clients and internal leadership
- Proactively address client challenges and develop tailored solutions
- Lead renewal meetings and participate in strategic business reviews
- Communicate expansion opportunities to the sales team and support deal progression
What We're Looking For
- 4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
- Proven track record of meeting or exceeding quotas and driving positive customer outcomes
- Experience managing retention and adoption for complex SaaS accounts
- Strong written and verbal communication skills with ability to present to various stakeholder levels
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Self-starter mentality with ability to work independently and collaboratively
- Strong problem-solving skills and process improvement mindset
- Financial acumen and experience with contract management
- Ability to adapt quickly to changing priorities and business needs
- Customer-first approach with focus on building long-term partnerships .
Where you can sell from
Fully remote, for people based in Canada, Mexico and United States.
Taken from Hightouch's own posting, last seen live on 14 Nov 2026.
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The application
Your details, CV and LinkedIn, then 5 questions.
- 1.Are you commuting distance from NYC, San Francisco or Denver?Yes or no
- 2.Are you willing to relocate to NYC, San Francisco or Denver?Yes or no
- 3.Are you legally authorized to work in the country where this role is based, now and in the future, without requiring employer visa sponsorship?Yes or no
- 4.Are you authorized to work for any employer in the U.S?Yes or no
- 5.Will you now or in the future require sponsorship for employment visa status?Yes or no
From Hightouch's apply page, checked 12 Nov 2026.
About Hightouch
An agentic marketing platform built on its composable customer data platform, sold to the marketing and data teams of large consumer brands whose customer data lives in a cloud warehouse such as Snowflake, Databricks or BigQuery.
Pay schedule: Base plus commission rolled into a stated OTE for account executives (a 50/50 split on enterprise seats), commission named on some SE and alliance seats, and equity on US postings; US bands do not vary by location under its remote-first policy.
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