PreSales Specialist

Pre-Sales Specialist

Location: Vadodara ; Eastern Time Zone

About VikingCloud

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.

VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.

This Position

Customer-facing pre-sales role responsible for discovery, proposals, RFP/RFI responses, service presentations, and ongoing support for cybersecurity and compliance opportunities.

About the Role

We are seeking a Pre-Sales Specialist to support the US sales organization in managing customer-facing pre-sales activities for cybersecurity and compliance services.

This is a mid level pre-sales position involving requirements gathering, proposal development, customer presentations, RFP responses, internal coordination, service positioning, and opportunity support.

The successful candidate will be expected to understand standard cybersecurity and compliance services, communicate them clearly, organize information effectively, and coordinate with internal specialists when deeper technical input is required.

Key Responsibilities

• Support sales opportunities related to managed security, cybersecurity assessments, compliance, vulnerability management, security testing, and related services.
• Participate in discovery calls to understand customer business needs, current challenges, required services, timelines, and decision criteria.
• Ask relevant follow-up questions and document customer requirements accurately.
• Prepare customer presentations, proposals, RFP/RFI responses, service summaries, and statements of work.
• Map customer requirements to standard service offerings, capabilities, deliverables, and outcomes.
• Explain the scope, methodology, benefits, assumptions, and expected outputs of standard cybersecurity and compliance services.
• Present service capabilities to technical, procurement, operational, and business stakeholders.
• Conduct standard service demonstrations, walkthroughs, and capability presentations using approved materials.
• Support sales teams in preparing account-specific messaging, opportunity strategies, discovery plans, and presentation content.
• Develop clear responses to technical, operational, security, compliance, and vendor questionnaires.
• Coordinate with subject-matter experts for non-standard, highly technical, or specialized customer requirements.
• Consolidate inputs from delivery, professional services, compliance, operations, product, and security teams into a cohesive customer response.
• Support preparation of scope, deliverables, timelines, assumptions, dependencies, exclusions, and service acceptance criteria.
• Assist with pricing, effort estimation, resource assumptions, and commercial inputs in partnership with sales and delivery teams.
• Review customer requirements and identify risks, gaps, exclusions, or areas requiring clarification.
• Ensure that proposals and RFP responses are accurate, consistent, professionally written, and submitted on time.
• Maintain opportunity documentation, proposal trackers, content repositories, and internal approval records.
• Prepare meeting agendas, presentation scripts, discovery questionnaires, and post-meeting follow-up communication.
• Track action items and coordinate timely closure with internal stakeholders.
• Maintain reusable content related to cybersecurity services, compliance offerings, customer use cases, methodologies, and frequently asked questions.
• Support sales enablement activities, customer workshops, webinars, industry events, and internal training sessions.
• Capture customer feedback and communicate recurring requirements, objections, and market observations to the relevant teams.
• Work closely with US-based sales colleagues during Eastern Time Zone working hours.

Required Qualifications and Experience

• Approximately 5 years of professional experience.
• At least 3 years of experience in pre-sales, sales engineering, proposal management, bid management, solution support, or technology-services sales support.
• Experience supporting enterprise or mid-market customers in IT services, cybersecurity, compliance, risk, cloud, infrastructure, or managed services.
• Basic to moderate understanding of cybersecurity and risk and compliance concepts.
• Practical exposure to at least some of the following areas: Managed security services.
• Security monitoring.
• Vulnerability management.
• Penetration testing and security testing.
• Compliance assessments.
• Risk assessments.
• Security questionnaires.
• Governance, risk, and compliance services.
• Proven experience preparing RFP/RFI responses, proposals, presentations, statements of work, and customer-facing documentation.
• Excellent spoken and written English communication skills.
• Strong ability to explain technical or service-related concepts in simple business language.
• Confidence in presenting to customers and facilitating structured discussions.
• Ability to work with incomplete information, ask relevant questions, and organize inputs from different stakeholders.
• Strong ownership of deadlines, follow-ups, documentation, and opportunity coordination.
• Good attention to detail and ability to review complex documents for accuracy and completeness.
• Ability to work effectively with US-based teams and customers.
• Comfortable working in US Eastern Time Zone-aligned hours.

Preferred Qualifications

• Exposure to ISO 27001, PCI DSS, SOC 2, NIST, GDPR, HIPAA, or similar standards and frameworks.
• Familiarity with common cybersecurity technologies, including SIEM, EDR, firewalls, endpoint security, cloud security, vulnerability management, and network security.
• Experience supporting cybersecurity, GRC, compliance, risk, or professional-services offerings.
• Experience responding to enterprise RFPs and security questionnaires.
• Experience working with international customers, particularly US customers.
• Exposure to CRM, CPQ, proposal management, ticketing, document management, or collaboration platforms.
• Certifications such as Security+, CISA, CISM, CRISC, ISO 27001, or similar are desirable but not mandatory.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.