Sales Engineer Italy

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4, we are driven by our values. These are the core of everything we do – from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

• To be entrepreneurial – we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
• To always take responsibility – for our impact on the people we work with, the society we are part of, and the environment in which we operate
• To constantly be adaptable – our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.

ABOUT THE ROLE

The Pre-Sales Engineer (SE) is the support of the sales team on opportunities that require its expertise.

They are part of the Technical Sales team/ sales team to develop the company's turnover while ensuring that the solutions offered to customers can be installed and managed during the life of the contract.

They work closely with sales teams to earn new business and maintain existing customer relationships, and with the Technical Department to propose and validate tailor-made offers in line with customer requests.

RESPONSIBILITIES

• Lead technical tours and presentations detailing Data4 data centre colocation
• Standard Projects: Technical and financial validation of standard projects (e.g. power density, power meter, etc.) before any offer is sent to the customer
• Response to complex and strategic RFI/RFP (Request For Information/ Pricing): Constitution of the technical offer of responses to RFI/RFP to respond to customers' technical compliance tables
• Technical validation of projects with the Technical Department to find the best technical solution for the customers
• Consolidation of costs concerning the "standard" offers of projects to allow salespeople to make the offer to the customers (according to the margin applied by the salesperson)
• Escalation of "non-standard" needs to the Technical Department to obtain the costs and transmit them to the sales team
• Knowledge of the Data4 product and services portfolio to promote the offer within the Sales Department and to customers
• Be a force of proposal vis-a-vis customers to guide them towards standard Data4 service offerings
• Customer Defence (CIO). Attend customer presentations to support the Company's offerings by promoting its offerings and valuing its solutions compared to those of its competitors.
• Assist sales teams in the negotiation of the most significant or specific contracts to improve sales (e.g. validation of drawings/rack layout).
• Provide ongoing support and control relevant post-sales activities; these may include all follow-up pre-sales activities.
• Support to the Head of Technical Sales : The SE may be required to help the Head of Technical Sales to develop and implement new services within the Service Catalog (Associated documentation, Price grid, Sales representative training, Implementation of associated procedures, etc.)
• Be a force of proposal on the implementation of new solutions and new services
• Ensure that documentation on standard products is available to sales teams (descriptions of technical services, pricing conditions, standard contract – SLA, penalties, etc.).
• Constant Technical Watch: Technical monitoring of data centers (Cooling, Electricity, etc.) to ensure that Data4 assets are always state of the art according to new customer needs
• Be a force of proposal vis-a-vis the Technical Department in order to be able to propose innovative solutions and requested by customers (Design, operations, etc.)
• Creation of technical arguments to enhance Data4 technology solutions diverse
• Support our customers in the evangelization and proper use of Data4 tools and services (ex: customer portal)
• To be a force of proposal in the improvement of the organization to improve efficiency

REQUIREMENTS

Education and experience

• Engineering degree. Preferably: Electrical or Mechanical
• 3-5 years of experience

Technical skills

• Technical knowledge of data centers
• Ability to present offers to customers
• Knowledge of competing offers
• Knowledge of AutoCAD and Visio tools
• Fluent in Italian and English

Soft skills

• Teamwork
• Motivation to find the best solution for the customer while remaining within the standards of data 4 (in order to be able to support the customer in the long term).
• Ability to listen and answer customer questions accurately
• Ability to work in a team
• Ability to respond/write to customer offers