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Sales engineering

Senior Customer Solutions Engineer

Luminance logoLuminance~$80k–$137k/yrtypicalNew York, United States, San FranciscoFull-timeListed 1y+ ago
Apply on Luminance (shows the role here)Before you apply: what we know about Luminance

This posting does not state its pay. Sales Engineering & Solutions roles that state pay post a typical $188k/yr (band $146k–$301k/yr); across the 2,389 open roles on Solutions engineer jobs, every seat together, it is $188k/yr. How posted pay is measured.

The posting

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.

The opportunity

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.

What you’ll do

  • Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
  • Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
  • Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
  • Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
  • Be the key point of contact for managing integration issues and challenges
  • Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
  • Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
  • Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
  • Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.

Requirements

  • Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
  • At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
  • Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
  • Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
  • Excellent interpersonal and communication skills, both verbal and written.
  • Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
  • Ability to work in an innovative and fast-paced environment while delivering to deadlines.
  • Organized with excellent time management skills and the ability to prioritize effectively.
  • Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • 401K with 4% matching contribution.
  • Life Insurance (Basic, Voluntary & AD&D)
  • Birthday leave.
  • 20 days PTO per year.
  • Training & Development budget.

Taken from Luminance's own posting, last seen live on 4 Nov 2026.

Apply on Luminance (shows the role here)

The application

Your details, CV and cover letter, then 12 questions (1 written).

Have readyCVCover letter
  1. 1.
    HeadlineShort answer · optional
  2. 2.
    EducationShort answer · optional
  3. 3.
    ExperienceShort answer · optional
  4. 4.
    SummaryWritten answer · optional
  5. 5.
    Notice PeriodShort answer
  6. 6.
    Current SalaryNumber · optional
  7. 7.
    Expected SalaryNumber
  8. 8.
    As a reminder, across the company we have a hybrid working policy but believe in the importance of being in person as a key pillar in our culture which values human relationships, learning and development. We require attendance at least 3 dPick any: 376272 · 376273
  9. 9.
    Please confirm the grades you achieved in your university/equivalent qualificationsPick one: 414279 · 414280 · 414281 · 414282 · 414283
  10. 10.
    Do you have the Right to Work in the US?Yes or no
  11. 11.
    Will you require visa sponsorship either now or in the future?Yes or no
  12. 12.
    Please confirm the GPA you achieved in your university degree(s)Pick one (8 options)

From Luminance's apply page, checked 4 Nov 2026.

About Luminance

A Cambridge-founded AI platform that reviews, negotiates and analyzes contracts, sold to law firms and to the legal, procurement and finance teams of large companies.

Pay schedule: Base salary plus a commission plan for AEs, BDRs and sales leaders, OTE for the partner and product specialist leads, quarterly bonuses for operations and success roles, and a $2,750 yearly learning budget per employee.

Luminance's sales postings, in full Live feed of Luminance openings The Luminance company page

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