Sr. Manager, Sales Operations

What Drives Success

Directs internal sales team that handles customer quotes, inquiries, and problems via e-mail and sometimes telephone. Develops and monitors the application of product quoting procedures, operating structure, and information flow. Responsible for establishing, implementing, and maintaining administrative and technical procedures to provide responsive service to customers. Develops internal sales policies, rates, schedules, procedures and methods. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Ensures that departmental operating costs, sales, and profit goals are attained. Approves personnel activities concerning hiring, training, development, and evaluation of staff performance. Manages order-processing activities of the team.

Key Responsibilities

• Serve as escalation point for customer quoting, inquiries, issues, and complex requests to ensure timely resolution
• Oversee and guide team handling of quoting, customer inquiries, order processing, and product information to ensure accuracy and consistency
• Ensure proper review and understanding of customer-provided drawings and specifications across the team
• Manage and monitor the end-to-end lifecycle of customer requests from inquiry through production and delivery
• Oversee handling of order modifications, cancellations, and returns to ensure efficiency and accuracy
• Ensure consistent and disciplined quote follow-up processes, including reporting, status tracking, and coordination with third-party vendors
• Drive coordination and alignment across internal departments (sales, operations, logistics, finance) to improve efficiency and customer experience
• Ensure customer data and records are accurately maintained within CRM systems
• Establish expectations and accountability for accurate tracking of customer interactions and account activity in CRM tools
• Continuously identify and implement process improvements to streamline workflows and enhance overall customer experience

Qualifications

• Requires a bachelor's degree.
• Requires at least 8 years related experience.
• Requires at least 3 years’ experience as a manager.
• Must be able to train, evaluate, and direct the work of assigned employees.
• Requires ability to establish policies and manage business and operational aspects of inside sales.
• Excellent written and verbal communication skills, including effective listening skills.
• Requires extensive knowledge of the organization, products, and services. May require advanced problem solving.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $135,000 - $176,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, and 10 paid holidays.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

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Who We Are

Lennox(NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide. AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times.