Technical Sales Support III – Solutions Sales Engineer

RESPONSIBILITIES

• Serve as the initial technical resource for internal sales teams, distributors, and end users
• Manage incoming technical support calls, that have been escala ted from Technical Sales Support I and II .
• Specify product fit for use.
• Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert
• Request product variations or forward on to Engineering for customization of products
• Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly
• Request part numbers, assembly procedures and standards per ID number from Engineering
• Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio
• Troubleshoot equipment problems and installations generally on the phone with customers
• Training others on product specifications- Distributors, Customers, and Burkert employees
• Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.
• Review , create and analyze CAD drawings
• Assist with the overseeing of Technical Sales Support I and II.
• Build and deliver technical presentations, documents and demonstrations.
• Provide post sales customer support on customers site as needed.
• Project management duties with the ASM and Systemhaus.
• Other duties as assigned a nd required

This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.

REQUIREMENTS

• 7 + years of customer service or inside experience preferably in a manufacturing environment
• Batchelor degree in Engineering or equivalent experience preferred
• Proficient in Windows and Microsoft Office
• Proficient in SAP
• Proficient in CAD or other 3D model system
• Must have a deep understanding of Process Flow and System Integrations
• Up to 50 % Travel to trade shows, customers, distributors

Skills

• Strong customer focus and attention to detail
• Organized
• Self sufficient
• Strategic and independent thinker
• Day-to-day work activities are prioritized appropriately within work routines
• Excellent oral, written , presentation and communication skills
• Strategic communicator
• Full understanding of process and automation
• K nowledge of P&I
• Able to work closely within a team and contribute individually
• Ability to preform fine hand manipulation, such as keyboarding
• Ability to follow safety and process procedures
• Ability to sit preforming computer and telephone work for up to 8 hours per day
• Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.